1. Who we are

Western Moving
Address: 11366 - 269 Street, Acheson, AB T7X 6E1
Phone: 780-454-6683
Email: info@western-moving.com

2. Information we collect

We collect only the personal information necessary to provide moving services or respond to inquiries. This includes:

• Name
• Phone number
• Email address
• Pickup and delivery addresses
• Details about your move (dates, inventory summary, special requirements)

Important: We do not collect payment card details, banking information, or process payments via this website. All payments and billing are arranged directly in person or by phone.

3. How we collect information

We collect personal information when you:

• Submit a quote request form on our website;
• Contact us by phone or email;
• Book or discuss services in-person or over the phone.

We may also collect non-identifying technical data about website usage for maintenance and improvement. This data does not identify you personally unless you supply personal details.

4. How we use your information

We use the information you provide only for purposes related to our services, including:

• Preparing and sending moving quotes;
• Scheduling and coordinating moves;
• Responding to inquiries and providing customer support;
• Administrative recordkeeping and internal business purposes;
• Improving our website and services (aggregated, non-identifying analytics).

5. Disclosure & sharing

We will not sell or rent your personal information. We may share personal information only when necessary to provide services or as required by law:

• Subcontractors or service partners who assist with moves (they must protect your data and use it only for the contracted purpose).
• When required by law, or to respond to lawful requests by public authorities.

6. Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected or to meet legal, tax, or regulatory requirements. When information is no longer required, it is deleted or anonymized.

7. Security

We implement reasonable administrative, technical and physical safeguards to protect personal information. While we take care to protect your data, no online transmission or storage can be guaranteed to be 100% secure.

8. Cookies & website data

We may use cookies and similar technologies for basic site functionality and anonymous analytics. These do not identify you personally unless you submit identifying information. You can disable cookies through your browser settings; doing so may affect site functionality.

9. Your rights

Under Alberta's PIPA you have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent to certain uses of your personal information (subject to legal or contractual restrictions).

To make a request, contact us using the details at the top of this policy. We will respond within a reasonable time and in accordance with applicable law.

10. Children

Our services and website are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

11. Changes to this policy

We may update this policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Significant changes will be communicated when appropriate.

12. Contact

If you have questions, or wish to request access or correction, please contact:

Privacy Officer - Western Moving

• Email: info@western-moving.com
• Phone: 780-454-6683
• Address: 11366 - 269 Street, Acheson, AB T7X 6E1